Last Updated: [15 Oct 2026]
Zylk Health is a brand operated by INGENX LABS (OPC) PRIVATE LIMITED., registered in India under CIN: U72100TN2023OPC162102, with its registered office at P 18, Shifa Golden City, Konganthanparai, Near IRT Polytechnic College, Tirunelveli, Tamil Nadu 627007.
At Zylk Health, we strive to provide high-quality AI-powered hair loss solutions, genetic and biomarker testing, supplements, and custom haircare products. This policy explains when returns, replacements, and refunds are available.
TIMELINES AT A GLANCE
– Damaged or defective product: report within 48 hours of delivery
– Incorrect product received: report within 3 days of delivery
– Standard return (unused, unopened items): request within 7 days of delivery
– Lost or undelivered order: report after 7 business days from the expected delivery date
– Subscription cancellation: any time before your next billing date
– Refund processing: 7–15 business days after approval
1. General Return & Refund Conditions
We accept returns and refunds in these cases:
✅ Damaged or Defective Products – The product is damaged in transit or defective on arrival.
✅ Incorrect Product Received – The product is different from what you ordered.
✅ Lost or Undelivered Orders – Your package is lost in transit or not delivered within 7 business days of the expected delivery date.
Returns and refunds do NOT apply to:
🚫 Genetic/Blood/Saliva Test Kits – Once shipped, they cannot be returned due to hygiene and regulatory reasons.
🚫 Used or Opened Products – Products that are opened, used, or tampered with.
🚫 Custom Haircare Formulas – Personalized products are non-refundable.
🚫 Supplements & Consumables – Opened or used supplements cannot be returned for safety and hygiene reasons.
2. Return Eligibility
To qualify for a return or replacement:
✅ The request must be made within 7 days of delivery (this applies to damaged, defective, incorrect, and standard returns).
✅ The product must be unused, unopened, and in its original packaging (except damaged, defective, or incorrect items).
✅ For damaged, defective, or incorrect items, send clear photos or videos as proof, including the outer packaging and shipping label.
✅ Genetic/Blood/Saliva test kits cannot be returned once opened or used.
3. Non-Refundable & Non-Returnable Items
❌ Genetic, Blood, and Saliva Testing Kits – Due to sample collection and regulatory compliance.
❌ Custom Haircare Formulas – Prepared specifically for each user.
❌ Supplements – Opened or used supplements, for health and safety reasons.
❌ AI-Generated Treatment Plans – Based on analysis of the data you provide.
4. Refund Process
We issue refunds when:
✅ A product is out of stock after purchase (full refund).
✅ A return request is approved and we have verified the returned product.
Refunds are processed to the original payment method within 7–15 business days after approval.
We will not issue refunds if:
❌ The request is made more than 7 days after delivery.
❌ The product is used, tampered with, or not in its original condition.
❌ The test kit sample is degraded or unusable due to improper handling by the user.
5. Return & Replacement Process
A. How to Initiate a Return
1️⃣ Email customercare@zylkhealth.com within 7 days of delivery.
2️⃣ Include your Order ID, product name, reason for return, and photos/videos if the item is damaged or incorrect.
3️⃣ Our team will review your request and tell you whether it is approved.
4️⃣ For approved returns, we will arrange a courier pickup or ask you to send the product back.
For test kits:
– If your sample fails quality control due to improper collection, we are not responsible for refunds.
– If the test kit is lost or damaged in transit, we will offer a replacement.
B. Return Shipping
– For defective, damaged, or incorrect products, we cover return shipping.
– For all other returns, the customer pays return shipping.
6. Cancellation Policy
A. Order Cancellations
❌ Once an order is shipped, it cannot be cancelled.
❌ Genetic/Blood/Saliva test kit orders cannot be cancelled once shipped.
B. Subscription Cancellations
You may cancel a monthly haircare or supplement subscription any time before your next billing date. Refunds are not issued for partially used subscription periods.
7. Sample Issues & Testing Limitations
For genetic, blood, and saliva biomarker testing kits, you acknowledge and agree that:
– Sample quality affects results. A degraded, insufficient, or contaminated sample may give inconclusive or inaccurate results.
– We are not responsible for errors from improper sample collection, degradation due to temperature, contamination, or courier delays, or unusable results from expired or improperly stored samples.
✅ If a sample fails because of our lab processing error, we offer a free retest.
❌ No refunds are issued for failed tests caused by customer mishandling.
8. Contact Information
For returns, refunds, or any concerns:
📧 Email: customercare@zylkhealth.com
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.
By purchasing from www.zylkhealth.com, you acknowledge and agree to this Return and Refund Policy.