Frequently asked questions

Where your plan includes medical or prescription treatment, your case is reviewed by a Registered Medical Practitioner (RMP) in India.

The doctor may review information such as your:

• hair-loss pattern
• scalp photos
• medical history
• current medications
• previous hair treatments
• allergies
• relevant test results

If additional information is required, the doctor may contact you before approving or prescribing treatment.

Yes.

Zylk works with Registered Medical Practitioners in India who review cases and provide medical advice or prescriptions when medically appropriate.

Prescription treatment is subject to doctor review and approval.

Yes.

The initial Zylk hair assessment is completely free and usually takes around 2 minutes.

It helps us understand your hair-loss pattern, concerns and treatment history.

The assessment itself is not a medical diagnosis. Where medical treatment is involved, your case will be reviewed by a doctor.

After completing your assessment, Zylk may show you a recommended treatment plan based on the information you provided.

You can choose to proceed with the recommended plan and place your order.

If your plan includes prescription treatment:

1. Your order is placed and payment is completed.
2. Your case is sent for doctor review.
3. The doctor reviews your assessment, scalp photos, medical history and current treatments.
4. If more information is required, the doctor may contact you by phone or online consultation.
5. The doctor may approve, modify or decline the proposed prescription treatment.
6. Where medically appropriate, a prescription is issued.
7. Your approved treatment is then prepared for dispatch.

Prescription treatment is not dispatched until the required medical review is completed.

Yes. You can place your order based on the recommended plan before speaking directly with a doctor. Any prescription component remains subject to medical review and approval. If the doctor needs more information, they may contact you before approving treatment.

If the doctor believes a different treatment would be more appropriate, our team will contact you and explain the recommended change.

If there is a difference in price, we will explain any additional payment or refund before proceeding.

Treatment will only be dispatched after the appropriate medical review has been completed.

If the doctor determines that a prescription treatment is not appropriate for you, we will contact you and explain the next steps.

Depending on your case, the doctor may recommend:

• a different treatment
• additional tests
• a non-prescription option
• an in-person medical consultation
• no treatment until further evaluation is completed

If a paid prescription component cannot be provided following medical review, the applicable amount will be handled according to Zylk’s refund and cancellation policy.

Not necessarily.

For a new treatment, a change in treatment, prescription medication or situations requiring medical evaluation, doctor review may be required.

For repeat orders, the need for another consultation depends on your treatment, prescription requirements, progress and the doctor’s clinical judgment.

Not everyone needs a blood test.

Blood tests may be recommended when your symptoms, hair-loss pattern or medical history suggest that factors such as iron levels, thyroid function, nutritional deficiencies or other health conditions may be contributing to hair shedding.

Your doctor or care team will let you know if testing may be useful in your case.

In many cases, the initial assessment, doctor review and follow-up can be completed online.

You may be asked to provide scalp photos, health information or previous test reports.

If the doctor believes that an in-person examination, dermatologist consultation or further investigation is necessary, they may recommend that you visit a clinic.

Yes.

Zylk provides support in Tamil and English.

You can discuss your hair concerns in the language you are most comfortable using.

Availability of a Tamil-speaking doctor or consultant may depend on appointment timing.

Your treatment depends on your individual condition and the doctor’s assessment.

Your plan may include:

• topical hair-loss treatments
• prescription medicines, where medically appropriate
• scalp-care products
• nutritional support when indicated
• lifestyle recommendations
• blood tests when appropriate
• follow-up consultations
• progress tracking

Not everyone receives the same treatment.

Plans start from ₹999 per month, depending on the treatment recommended.

Hair-loss treatment usually requires consistency and time.

Some people may begin noticing changes within a few months, while others may require longer.

The timeline depends on factors including:

• the type of hair loss
• the stage of hair loss
• underlying health factors
• the treatment prescribed
• treatment consistency
• individual response

Your doctor may review your progress over time and adjust your treatment when appropriate.

Results and timelines vary from person to person.

Possible side effects depend on the treatment being used.

For example, some topical treatments may cause scalp irritation, dryness or temporary changes in shedding. Prescription medicines may have their own potential risks and side effects.

Where prescription treatment is recommended, the doctor will consider relevant safety information before prescribing.

If you experience an unexpected or concerning reaction while using your treatment, contact your doctor or Zylk care team for guidance.

Yes.

You can complete the Zylk assessment even if you are already using minoxidil or another hair-loss treatment.

Please tell us:

• which treatment you are using
• the strength or concentration
• how often you use it
• how long you have been using it
• whether you have experienced any side effects

Your doctor can review your current treatment and advise you on the appropriate next step.

Do not stop or change prescribed medication without appropriate medical advice.

Yes.

Zylk delivers to serviceable locations across India.

Delivery times may vary depending on your location, product availability and courier service.

No.

Cash on Delivery is currently not available.

Orders must be paid online using the payment methods available during checkout.

For non-prescription products, processing can begin after your order is confirmed.

If your plan contains prescription treatment, dispatch takes place only after the required doctor review and approval are completed.

If the doctor needs to speak with you before making a decision, dispatch may take slightly longer.

You will receive order updates as your treatment progresses through the review and fulfilment process.

If a doctor determines that prescription treatment is medically appropriate, a prescription may be issued as part of your treatment process.

The prescription may be made available digitally or along with the appropriate treatment information.

Not every Zylk customer requires prescription medication.

Cancellation and refund eligibility depends on the type of product or service purchased and the stage at which your order has been processed.

Orders that have not yet been processed or dispatched may be eligible for cancellation.

Prescription, personalized, opened, used or certain health-related products may not be eligible for return once they have been processed or dispatched.

If a doctor does not approve a prescription component that you have already paid for, Zylk will contact you regarding an appropriate alternative or applicable refund.

If you receive an incorrect, damaged or defective item, contact Zylk support within the timeframe specified in our Cancellation, Returns & Refund Policy.

For complete details, please refer to our official policy page.

Zylk treats health information, medical details and scalp photos as sensitive personal information.

Information you provide may be used for purposes such as:

• assessing your hair concerns
• medical review
• providing treatment recommendations
• supporting your treatment
• processing your order
• providing follow-up care

Access to health information is limited to authorized personnel and healthcare professionals where necessary to provide your care.

We do not publicly share your scalp photos, medical information or treatment details without your permission, except where required by law.

Please review our Privacy Policy for details about the information we collect, how it is used, how it is stored and how you can contact us about your personal data.

No.

Different types of hair loss may require different approaches.

Your recommended plan can depend on factors such as your hair-loss pattern, age, medical history, current treatments, scalp condition and other relevant information.

Where medication is involved, the final treatment decision is made after appropriate medical review.

No. No hair-loss treatment can guarantee the same result for every person.

Treatment response depends on the type and stage of hair loss, underlying factors, treatment used, consistency and individual response.

Zylk focuses on helping you understand your situation, receive appropriate medical guidance and follow a structured treatment plan.