Privacy Policy
Last Updated: [12 Feb 2025]
Welcome to Zylk Health (“Company,” “we,” “us,” or “our”). Zylk Health is a brand operated by INGENX LABS (OPC) PRIVATE LIMITED., registered in India under CIN: U72100TN2023OPC162102, with its registered office at P 18, Shifa golden City, Konganthanparai, Near IRT Polytechnic College, Tirunelveli, Tamil Nadu 627007.
Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.zylkhealth.com (the “Website”) and use our services.
By using our Website, you consent to the collection and use of your information as described in this policy.
- Scope of This Privacy Policy
This policy applies to all users: ✅ Personal information collected through our Website. ✅ Sensitive health and genetic data used for AI-driven hair loss treatments. ✅ Your rights under India’s Digital Personal Data Protection Act (DPDP Act, 2023).
- Information We Collect
We collect different types of information, including:
A. Personal Information Name, age, gender. Contact details (email, phone number, address). Payment information (for purchasing). B. Medical & Health Information Hair loss history and related medical conditions. Medications and treatments previously used. Lifestyle factors affecting hair health. C. Genetic Data DNA test results (if applicable). Family history of hair loss and genetic predisposition. Genetic markers analyzed by AI for treatment recommendations. D. AI Analysis Data Scalp and hair images uploaded by users. AI-generated treatment recommendations. E. Automatically Collected Information Cookies & Tracking: IP address, device type, browser details. Website Usage Data: Pages visited, session duration, referral sources. F. Call Recordings Calls between you and our customer support, sales, or healthcare consultation teams (including AI-assisted or voice-based interactions) may be recorded, in full or in part, for quality assurance, training, dispute resolution, and compliance purposes. Where required, you will be notified at the start of the call that it may be recorded. Call recordings are stored securely and are subject to the retention and protection standards described in Sections 5 and 6 of this policy.
- How We Use Your Information
We process your data for the following purposes:
✅ Providing AI-driven customized hair loss treatments.
✅ Improving treatment accuracy through genetic analysis.
✅ Processing payments and managing your account.
✅ Enhancing Website security and functionality.
✅ Reviewing and improving call quality, and training our support and AI systems, using call recordings.
✅ Complying with Indian legal and regulatory requirements.
We will not use your genetic or health data for marketing purposes without explicit consent.
- Data Sharing & Disclosure
We do not sell or rent your personal data. However, we may share it in the following cases:
A. With Healthcare Professionals
To validate AI-generated treatment plans and provide expert consultation.
B. With Service Providers
For payment processing, website hosting, call recording/storage, and AI-powered analysis.
C. For Legal & Compliance Purposes If required by Indian government authorities, law enforcement, or courts. To comply with the Digital Personal Data Protection Act, 2023. D. With Your Explicit Consent
For sharing medical/genetic data with third parties or healthcare providers.
- Data Storage & Protection
We take strict security measures to protect your data, including call recordings, from unauthorized access, loss, or misuse.
- Data Retention Policy
We retain your personal, genetic, and call recording data only for as long as necessary, based on:
Service requirements and treatment history. Compliance with legal and regulatory obligations. Research and AI model improvements (in an anonymized format).
Once no longer required, we securely delete or anonymize your data.
- Your Rights Under Indian Law
Under India’s Digital Personal Data Protection Act, 2023, you have the following rights:
✅ Right to Access: Request a copy of your personal data.
✅ Right to Correction: Request updates or modifications to incorrect data. ✅ Right to Erasure: Request deletion of your personal information.
✅ Right to Withdraw Consent: Stop data processing at any time.
✅ Right to Data Portability: Request data transfer to another service provider.
To exercise these rights, contact us at [customersupport@zylkhealth.com].
- Cookies & Tracking Technologies
We use cookies and similar tracking tools for:
✅ Analyzing Website traffic and improving user experience.
✅ Remembering your preferences and settings.
✅ Providing personalized recommendations.
You can manage or disable cookies through your browser settings.
- Children’s Privacy
Our Website is not intended for users under 18 years old. If you believe a minor has provided personal information, contact us immediately.
- Third-Party Links
Our Website may include links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies before sharing any data.
- Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted with an updated “Last Revised” date. For significant updates, we may notify you via email or Website alerts.
- Contact Us
For privacy-related inquiries or data access requests:
📧 Email: [customercare@zylkhealth.com]
By using www.zylkhealth.com, you acknowledge and agree to this Privacy Policy.