Last Updated: [12 Feb 2025]
Zylk Health is a brand operated by INGENX LABS (OPC) PRIVATE LIMITED., registered in India under CIN: U72100TN2023OPC162102, with its registered office at P 18, Shifa golden City, Konganthanparai, Near IRT Polytechnic College, Tirunelveli, Tamil Nadu 627007.

At Zylk Health, we are committed to providing high-quality AI-powered hair loss treatments, genetic and biomarker testing, supplements, and custom haircare products. However, at this time, we do not offer a Money-Back Guarantee on any of our products or services.

This Money-Back Guarantee Policy outlines our stance on refunds related to product dissatisfaction, treatment results, and test accuracy.

1. No Money-Back Guarantee

Currently, Zylk Health does not provide a Money-Back Guarantee for:

🚫 AI-powered hair loss treatment recommendations.
🚫 Genetic, blood, and saliva biomarker test kits.
🚫 Supplements and nutraceutical products.
🚫 Custom haircare formulas (shampoos, serums, oils, conditioners).

Our products and services are scientifically formulated and personalized based on user-submitted data, but results may vary from person to person.

2. Why We Do Not Offer a Money-Back Guarantee

We do not provide refunds or money-back guarantees due to:

✔ Personalized & Consumable Nature of Products – Custom haircare formulas and supplements are specifically made for each individual and cannot be resold or restocked.

✔ Scientific & Genetic Variability – Hair loss treatments depend on genetic, hormonal, environmental, and lifestyle factors. AI-based recommendations do not guarantee universal results.

✔ Sample Quality & Test Variability – The accuracy of genetic, blood, and saliva biomarker tests depends on sample quality and handling. Degraded or contaminated samples can lead to inconclusive results, which are not eligible for refunds.

✔ Compliance with Indian Health & Safety Regulations – We strictly adhere to hygiene and safety standards, preventing us from reselling returned products.

3. Alternative Support Options

While we do not offer a money-back guarantee, we strive for customer satisfaction by:

✅ Offering product replacements for damaged or defective items (see our Return & Refund Policy).
✅ Providing AI-based treatment adjustments if initial recommendations are unsatisfactory.
✅ Assisting with retesting options if your genetic or biomarker test fails due to lab processing errors.

For any concerns, please reach out to [customercare@zylkhealth.com], and our team will assist you.

4. Exceptions & Special Cases

While we do not offer a money-back guarantee as a standard policy, we may review refund requests on a case-by-case basis under exceptional circumstances, such as:

✔ Orders that were incorrectly processed or charged multiple times.
✔ Severe adverse reactions to a product with documented medical proof.
✔ Test kits lost in transit before reaching the customer.

🚨 Note: Refund approvals in exceptional cases are at the sole discretion of Zylk Health and are not a standard practice.

5. Contact Information

For inquiries regarding this policy, please contact:

📧 Email: [customersupport@zylkhealth.com]

6. Policy Updates

We may update this policy at any time. Any changes will be posted on this page with a revised “Last Updated” date.

By purchasing from www.zylkhealth.com, you acknowledge and agree to this Money-Back Guarantee Policy.