{"id":2874,"date":"2017-11-06T03:27:20","date_gmt":"2017-11-06T03:27:20","guid":{"rendered":"https:\/\/wpbakery.thembay.com\/puca_smarket\/?page_id=2874"},"modified":"2025-02-15T14:19:22","modified_gmt":"2025-02-15T14:19:22","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/zylkhealth.com\/index.php\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"

[vc_row css=”.vc_custom_1509937068555{margin-top: 70px !important;margin-bottom: 30px !important;}”][vc_column el_class=”center”][tbay_title_heading title=”Return and Refund Policy” buttons=”btn-default btn-outline” buttons2=”btn-default btn-outline” font_color=”#000000″][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][vc_column_text]<\/p>\n

Return and Refund Policy<\/span><\/h1>\n


\n<\/span>Last Updated: [12 Feb 2025]<\/span><\/p>\n

Glint Hair is a brand operated by INGENX LABS (OPC) PRIVATE LIMITED., registered in India under CIN: U72100TN2023OPC162102, with its registered office at P 18, Shifa golden City, Konganthanparai, Near IRT Polytechnic College, Tirunelveli, Tamil Nadu 627007.<\/div>\n

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At Glint Hair, we strive to provide high-quality AI-powered hair loss solutions, genetic and biomarker testing, supplements, and custom haircare products. We understand that there may be instances where a return or refund is required. This policy outlines the conditions under which returns, replacements, and refunds are applicable.<\/span><\/p>\n

1. General Return & Refund Conditions<\/span><\/h2>\n

We accept returns and refunds in the following cases:<\/span><\/p>\n

\u2705 Damaged or Defective Products \u2013 If the product is damaged during transit or is defective upon arrival.<\/span>
\n<\/span>\u2705 Incorrect Product Received \u2013 If the product received is different from what you ordered.<\/span>
\n<\/span>\u2705 Lost or Undelivered Orders \u2013 If your package is lost in transit or is undelivered beyond 14 business days from the expected delivery date.<\/span><\/p>\n

\ud83d\udea8 Refunds\/Returns are NOT applicable for:<\/span><\/p>\n


\n<\/span>\ud83d\udeab Genetic\/Blood\/Saliva Test Kits \u2013 Once shipped, test kits cannot be returned due to hygiene and regulatory concerns.<\/span>
\n<\/span>\ud83d\udeab Used or Opened Products \u2013 We do not accept returns on products that have been opened, used, or tampered with.<\/span>
\n<\/span>\ud83d\udeab Custom Haircare Formulas \u2013 As they are personalized, they are non-refundable.<\/span>
\n<\/span>\ud83d\udeab Supplements & Consumables \u2013 Due to safety and hygiene regulations, we do not accept returns of opened or used supplements.<\/span><\/p>\n

2. Return Eligibility<\/span><\/h2>\n

To be eligible for a return or replacement, the following conditions must be met:<\/span><\/p>\n

\u2705 Product must be unused, unopened, and in its original packaging.<\/span>
\n<\/span>\u2705 Return request must be initiated within 7 days of receiving the product.<\/span>
\n<\/span>\u2705 For damaged or defective items, clear photos\/videos must be provided as proof.<\/span>
\n<\/span>\u2705 Genetic\/Blood\/Saliva test kits cannot be returned once opened or used.<\/span><\/p>\n

3. Non-Refundable & Non-Returnable Items<\/span><\/h2>\n

Certain products and services cannot be returned or refunded:<\/span><\/p>\n

\u274c Genetic, Blood, and Saliva Testing Kits \u2013 Due to the nature of sample collection and regulatory compliance.<\/span>
\n<\/span>\u274c Custom Haircare Formulas \u2013 These are prepared specifically for each user and cannot be resold.<\/span>
\n<\/span>\u274c Supplements \u2013 Opened or used supplements cannot be returned due to health and safety concerns.<\/span>
\n<\/span>\u274c AI-Generated Treatment Plans \u2013 Our AI-based recommendations are non-refundable as they are based on the analysis of provided data.<\/span><\/p>\n

4. Refund Process<\/span><\/h2>\n

Refunds are processed only in the following cases:<\/span><\/p>\n

\u2705 If the product is out of stock after purchase, we will issue a full refund.<\/span>
\n<\/span>\u2705 If a return request is approved, we will issue a refund after verifying the returned product.<\/span><\/p>\n

\ud83d\udea8 Refunds will not be issued if:<\/span>
\n<\/span>\u274c The return request is made after 7 days of delivery.<\/span>
\n<\/span>\u274c The product is used, tampered with, or not in its original condition.<\/span>
\n<\/span>\u274c The test kit sample is degraded or unusable due to improper handling by the user.<\/span><\/p>\n

Refunds are processed to the original payment method within 7-15 business days after approval.<\/span><\/p>\n

5. Return & Replacement Process<\/span><\/h2>\n

A. How to Initiate a Return<\/span><\/h3>\n

To initiate a return, follow these steps:<\/span>
\n<\/span>1\ufe0f\u20e3 Contact Us at [customersupport@zylkhealth.com] within 7 days of delivery.<\/span>
\n<\/span>2\ufe0f\u20e3 Provide details (Order ID, product name, reason for return, and proof of damage if applicable).<\/span>
\n<\/span>3\ufe0f\u20e3 Our team will review the request and inform you of approval or rejection.<\/span>
\n<\/span>4\ufe0f\u20e3 For approved returns, a courier pickup will be arranged, or you may be required to send the product back.<\/span><\/p>\n

\ud83d\udea8 For test kits:<\/span><\/p>\n